Privacy Policy

Information We Collect

When you use our platform or services, we collect different types of information. Some you provide directly, and some we gather automatically as you interact with our site.

• Personal Identification Information: Your name, email address, phone number, business address, and identification documents required for compliance purposes.
• Business Information: Company details, financial records, business plans, pitch materials, and other documentation related to your fundraising activities.
• Financial Data: Bank account details, transaction history, investment records, and payment information processed through secure third-party providers.
• Technical Information: IP addresses, browser types, device information, cookies, and usage patterns on our website.
• Communication Records: Emails, phone calls, chat messages, and other correspondence between you and our team.

We don't collect more than we need. Everything we gather serves a specific purpose related to providing our fundraising services and maintaining a secure platform.

How We Use Your Information

Your data helps us deliver better services and maintain compliance with Australian financial regulations. Here's what we do with it:

• Process and manage your fundraising campaigns and investor connections
• Verify your identity and conduct necessary due diligence checks
• Communicate updates about your campaigns, platform changes, and relevant opportunities
• Analyze platform performance and improve our services
• Comply with legal obligations under ASIC regulations and anti-money laundering laws
• Detect and prevent fraud, security breaches, and other potentially harmful activities
• Provide customer support and respond to your inquiries

Legal Basis for Processing

Under Australian privacy law, we process your personal information based on several legal grounds:

• Contractual Necessity: To fulfill our service agreement with you and manage your fundraising activities
• Legal Compliance: To meet requirements under ASIC regulations, tax laws, and financial services legislation
• Legitimate Interests: To improve our services, prevent fraud, and maintain platform security
• Consent: When you've explicitly agreed to certain data uses, such as marketing communications

Who We Share Information With

We don't sell your personal information. But running a fundraising platform means working with partners who help us deliver services. Here's who might see your data:

All third parties we work with are contractually obligated to protect your information and use it only for the specific purposes we've outlined.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorized access, alteration, or destruction.

• End-to-end encryption for sensitive financial and personal data
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Strict access controls limiting who can view your information
• Regular backups with encrypted storage
• Secure disposal protocols when data is no longer needed

Despite our best efforts, no system is completely foolproof. If we detect a data breach that might affect you, we'll notify you and the relevant authorities as required by Australian law.

How Long We Keep Your Data

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of data have different retention periods:

• Active Account Data: Maintained while your account is active and for 7 years after closure to meet financial record-keeping requirements
• Transaction Records: Kept for 7 years in accordance with Australian Taxation Office requirements
• Communication Logs: Retained for 3 years for customer service and dispute resolution purposes
• Marketing Data: Stored until you opt out or for 2 years of inactivity
• Technical Logs: Usually deleted after 12 months unless needed for security investigations

After these periods, we securely delete or anonymize your information so it can no longer identify you.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it easy for you to exercise them:

• Access: Request a copy of the personal information we hold about you
  • We'll provide this within 30 days of your request
  • First request each year is free; subsequent requests may incur a reasonable fee
• Correction: Ask us to update or correct inaccurate information
  • You can update most information directly through your account settings
  • For information you can't change yourself, contact our support team
• Deletion: Request deletion of your personal data
  • Subject to legal record-keeping obligations
  • Some information must be retained for compliance purposes
• Restriction: Limit how we use certain information
  • Request we stop processing specific data types
  • May affect our ability to provide certain services
• Portability: Receive your data in a structured, commonly used format
  • Useful if you want to transfer to another service provider
  • Provided in CSV or JSON format within 30 days
• Objection: Object to certain data processing activities
  • Particularly for marketing or profiling purposes
  • We'll stop unless we have compelling legitimate grounds

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze how you use our platform. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

• Essential Cookies: Required for basic site operations like authentication and security
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and site performance

We don't use third-party advertising cookies. Our analytics help us improve services, not target you with ads.

International Data Transfers

Your data is primarily stored and processed in Australia. However, some of our service providers operate internationally, which may involve transferring your information overseas. When this happens, we ensure appropriate safeguards are in place:

• Transfers only to countries with adequate data protection standards
• Contractual protections requiring overseas recipients to maintain Australian-equivalent privacy standards
• Encryption of data in transit and at rest
• Regular audits of international service providers

Children's Privacy

Our services are designed for businesses and individuals over 18 years old. We don't knowingly collect information from children under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our services after changes take effect means you accept the updated policy.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We take complaints seriously and investigate all issues thoroughly.

Our complaint process:

• Submit your complaint to support@prenovixerta.com with details of your concern
• We'll acknowledge receipt within 7 business days
• We'll investigate and provide a response within 30 days
• If you're not satisfied with our response, you can escalate to our Privacy Officer

If we can't resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.